Italian Collection Website Terms and Conditions

Effective date: September 17, 2026

These terms explain how purchases, shipping, returns, and use of our website work. Your seller is Ali Brothers LLC, trading as Italian Collection ("we," "us," or "our"). Customer service is available at italiancollection1995@gmail.com. Our business mailing address is 5322 Mount View Road, Nashville, TN 37013, United States.

Orders and payment

Review your items, sizes, delivery address, and total before ordering. By placing an order, you confirm that you are authorized to use the payment method and can enter into this purchase agreement. An automated receipt acknowledges your order. We confirm acceptance when we issue an acceptance or dispatch confirmation, or a written custom-order agreement.

Prices are in US dollars unless expressly stated otherwise. Applicable taxes, shipping charges, and any optional services are shown before payment. If an item is unavailable or a material pricing error affects an order, we will contact you and offer a correction for your agreement or cancel and refund the affected purchase. We will not substitute merchandise or charge a higher price without your agreement.

Product descriptions and fit

Read the description and size information for each item. Measurements, cuts, and fits may vary between styles. Screen settings can affect displayed colors, but this does not excuse an item that materially differs from its description. Ask us for sizing assistance before ordering when needed. Alterations are included only when expressly stated in your order or written quote.

Shipping charges and offers

The shipping options, eligible destinations, and charges displayed at checkout apply to your order. Standard and expedited services may carry different charges. For eligible standard shipping to United States destinations shown at checkout, the shipping charge is $9.99 for an eligible merchandise subtotal up to $100.00, $14.99 from $100.01 to $249.99, and free from $250.00. Any different service, destination restriction, or promotional offer will be disclosed before purchase.

Unless a promotion expressly states otherwise, a minimum spend is based on eligible merchandise after discounts, excluding taxes, shipping, gift cards, and separately charged services. Expedited upgrades remain chargeable unless included in the offer. We do not retroactively add an outbound shipping charge to a return solely because it reduces an order below a free-shipping threshold.

Processing and delivery

For standard stocked merchandise, our processing time before carrier handoff is 2–3 business days. Business days are Monday through Friday, excluding holidays observed by our fulfillment location. Any different production or processing time is disclosed on the product page or in your written quote before payment.

Carrier transit time begins after handoff and is separate from processing. Choosing faster transit does not shorten tailoring, production, or processing unless we expressly confirm that service. Delivery estimates are not guaranteed event dates. If you need an item for a wedding or other event, ask us to confirm the available timing before ordering.

We send shipment details and tracking information through the contact method supplied for your order. If we cannot ship within the promised period, we will explain the delay and offer the applicable choice to agree to a revised shipment date or cancel for a prompt refund. Any legally required cancellation or refund right takes priority over final-sale or custom-order restrictions.

Address errors and delivery problems

Contact us promptly if your address needs correction. Changes may be unavailable after dispatch. If an address supplied incorrectly causes a return or reshipment, we will explain any actual additional charge and obtain your agreement before reshipping. If we caused the error, we cover the reasonable cost of correcting it.

If a parcel is missing, damaged, or marked delivered but cannot be found, contact customer service with the order number and relevant details. We will investigate with the carrier and explain the next steps. A delivery scan does not automatically close an unresolved delivery complaint. These terms do not remove rights or remedies available under applicable law.

Standard merchandise returns

For a change of mind or an unsuitable fit, request a return within 14 calendar days after delivery. For an eligible pickup purchase, the period begins when you collect the item. Keep proof of purchase and the original attached tags. Merchandise must be unused, clean, undamaged, and unchanged by tailoring or other alterations. Reasonable indoor try-on is permitted; wearing an item to an event is not.

Request a return through your customer account at Request a return / customer account, or email italiancollection1995@gmail.com with your order number and the items you wish to return. If you cannot access the account request option, email us within the return window. We will provide return instructions and the authorized destination. Please hand the parcel to the carrier within seven calendar days after receiving those instructions and retain tracking. A timely request will not become late because of a delay in our response. A missing authorization document alone will not defeat rights required by law.

For ordinary fit or change-of-mind returns, you pay return postage. Outbound delivery charges actually paid are not refunded for these returns unless required by law. We do not charge a restocking fee on eligible standard merchandise returns. Package items securely and contact us if a return shipment is delayed or lost.

Refunds and exchanges

We inspect returned merchandise and issue eligible refunds within five business days after receipt, or sooner if the law requires. The refund covers the amount paid for accepted returned items, including applicable refundable tax, with discounts allocated as shown on the order. Refunds go to the original payment method where possible; we will contact you if that method cannot receive the refund. Bank or payment-provider posting time is additional.

For a replacement size or style, return the eligible item and place a new order. Availability and the new order's displayed price apply. A return request does not reserve replacement stock. If we cannot accept a return, we will explain the reason and discuss the item's return or collection before charging additional postage.

Final sale and custom work

Items clearly identified as final sale before payment cannot be returned for a change of mind. Custom-made, personalized, or altered garments may be subject to this restriction only when it was disclosed before you authorized the work. A discounted price alone does not make an item final sale. Final-sale restrictions do not eliminate remedies for defects, incorrect items, material misdescription, or other rights protected by law.

Before accepting payment for custom work, we provide a written quote describing the garment or service, approved specifications, payment schedule, production timing, fitting arrangements, and cancellation terms. Please contact us immediately to request a change or cancellation. What can be changed depends on the work already authorized and completed, the accepted quote, and applicable law. We do not impose an undisclosed cancellation charge or treat every deposit as automatically nonrefundable.

Wedding and group orders

Any special group pricing, exchange window, restocking charge, production deadline, or deposit condition must be stated in a written group quote and accepted before payment. Without agreed special terms, eligible standard merchandise follows the standard return policy above. Ordering multiple suits does not automatically create a restocking fee or make the order final sale.

Defective or incorrect merchandise

Please inspect your order and report problems promptly, preferably before wearing or altering an affected item. Send the order number, a description of the problem, and photographs where helpful. We will assess the issue and provide an appropriate remedy under the circumstances and applicable law. When the problem is our error or a qualifying defect, we cover necessary reasonable return shipping. Ordinary change-of-mind restrictions and fees do not automatically apply to these claims.

Promotions and gift cards

Promotion eligibility, exclusions, dates, and any limits on combining offers are disclosed with each offer. Discounts are not exchanged for cash. If gift cards are offered, their purchase and redemption conditions are disclosed separately before payment and remain subject to applicable law. Gift-card purchases do not count toward a merchandise shipping threshold unless the offer says otherwise.

Website use and privacy

Use the website lawfully. Do not attempt unauthorized access, interfere with checkout or other users, submit fraudulent orders, or misuse another person's information. Website content belongs to Italian Collection or its licensors where applicable. You may use it for personal shopping purposes; other uses require permission or another lawful basis.

Our Privacy Policy at Privacy Policy explains our actual information practices. Third-party payment or platform services may have their own terms when you choose to use them. Their terms do not replace our obligations as your seller. Receiving order or return assistance does not require agreement to optional marketing messages.

Questions and changes to these terms

Contact italiancollection1995@gmail.com with an order question or complaint so we can investigate. This does not limit your lawful payment-dispute, complaint, court, or other remedy rights. Nothing in these terms excludes a right, warranty, responsibility, or remedy that cannot lawfully be excluded.

We may update these terms for future transactions. The version provided when you purchase continues to govern that purchase unless a lawful change is expressly agreed. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Any separately agreed order terms must be disclosed before payment and cannot reduce mandatory consumer rights.