Shipping policy

U.S. standard shipping rates

For eligible standard shipping to United States destinations available at checkout:

  • Merchandise subtotal up to $100.00: $9.99 shipping.
  • Merchandise subtotal from $100.01 to $249.99: $14.99 shipping.
  • Merchandise subtotal of $250.00 or more: free standard shipping.

Shipping thresholds are based on eligible merchandise after discounts, excluding taxes, shipping, gift cards, and separately charged services. Available destinations, services, and the final shipping charge are shown before payment. Expedited upgrades, if offered, are charged separately unless expressly included.

Processing and delivery

We prepare standard stocked merchandise within 2–3 business days before handing it to the carrier. Business days are Monday through Friday, excluding holidays observed by our fulfillment location. Custom work, tailoring, and other exceptions follow the timing disclosed before payment.

Carrier transit time begins after handoff and is separate from processing time. Available transit estimates are shown at checkout. Estimates are not guaranteed event dates. Contact us before ordering if you need an item for a wedding or another event.

We send shipment details and available tracking through the contact method supplied with your order. If we cannot ship within the promised period, we will explain the delay and offer the applicable choice to agree to a revised date or cancel for a prompt refund.

Address corrections and delivery problems

Contact us promptly if your shipping address needs correction. Changes may be unavailable after dispatch. We will explain any actual additional charge caused by an address supplied incorrectly and obtain your agreement before reshipping. If we caused the error, we cover the reasonable cost of correcting it.

For a missing, damaged, or incorrectly delivered parcel, email italiancollection1995@gmail.com with your order number and details. We will investigate with the carrier and explain the next steps. A delivery scan does not automatically close an unresolved complaint.

Returns

See our Return and refund policy for return eligibility and postage responsibility. We do not retroactively add an outbound shipping charge solely because a return reduces an order below the free-shipping threshold. Our Terms of service also apply. These policies do not remove rights required by law.