Refund policy

Effective September 17, 2026 for new purchases.

This policy applies to purchases from Ali Brothers LLC, trading as Italian Collection. For help, contact italiancollection1995@gmail.com.

Standard merchandise returns

For a change of mind or an unsuitable fit, request a return within 14 calendar days after delivery. For an eligible pickup purchase, the period begins when you collect the item. Keep proof of purchase and the original attached tags. Merchandise must be unused, clean, undamaged, and unchanged by tailoring or other alterations. Reasonable indoor try-on is permitted; wearing an item to an event is not.

How to request a return

Sign in to your account to request a return, or email italiancollection1995@gmail.com with your order number and the items you wish to return. In your account, open the order, select the eligible items, choose a return reason, and submit your request. If you cannot access your order or the request option, email us within the return window.

We review requests against this policy and provide return instructions and the authorized destination. Please hand the parcel to the carrier within seven calendar days after receiving those instructions and retain tracking. A timely request will not become late because of a delay in our response. A missing authorization document alone will not defeat rights required by law.

Return postage and fees

For ordinary fit or change-of-mind returns, you pay return postage. Outbound delivery charges actually paid are not refunded for these returns unless required by law. We do not charge a restocking fee on eligible standard merchandise returns. Package items securely and contact us if a return shipment is delayed or lost.

We do not retroactively add an outbound shipping charge to a return solely because it reduces an order below a free-shipping threshold.

Refunds and exchanges

We inspect returned merchandise and issue eligible refunds within five business days after receipt, or sooner if the law requires. The refund covers the amount paid for accepted returned items, including applicable refundable tax, with discounts allocated as shown on the order. Refunds go to the original payment method where possible; we will contact you if that method cannot receive the refund. Bank or payment-provider posting time is additional.

For a replacement size or style, return the eligible item and place a new order. Availability and the new order's displayed price apply. A return request does not reserve replacement stock. If we cannot accept a return, we will explain the reason and discuss the item's return or collection before charging additional postage.

Final sale and custom work

Items clearly identified as final sale before payment cannot be returned for a change of mind. Custom-made, personalized, or altered garments may be subject to this restriction only when it was disclosed before you authorized the work. A discounted price alone does not make an item final sale. Final-sale restrictions do not eliminate remedies for defects, incorrect items, material misdescription, or other rights protected by law.

Before accepting payment for custom work, we provide a written quote describing the garment or service, approved specifications, payment schedule, production timing, fitting arrangements, and cancellation terms. Please contact us immediately to request a change or cancellation. What can be changed depends on the work already authorized and completed, the accepted quote, and applicable law. We do not impose an undisclosed cancellation charge or treat every deposit as automatically nonrefundable.

Wedding and group orders

Any special group pricing, exchange window, restocking charge, production deadline, or deposit condition must be stated in a written group quote and accepted before payment. Without agreed special terms, eligible standard merchandise follows the standard return policy above. Ordering multiple suits does not automatically create a restocking fee or make the order final sale.

Defective or incorrect merchandise

Please inspect your order and report problems promptly, preferably before wearing or altering an affected item. Send the order number, a description of the problem, and photographs where helpful. We will assess the issue and provide an appropriate remedy under the circumstances and applicable law. When the problem is our error or a qualifying defect, we cover necessary reasonable return shipping. Ordinary change-of-mind restrictions and fees do not automatically apply to these claims. Contact italiancollection1995@gmail.com if the account portal does not allow a request for an issue covered by these rights.

Your rights and policy changes

Receiving order or return assistance does not require agreement to optional marketing messages. Nothing in this policy excludes a right, warranty, responsibility, or remedy that cannot lawfully be excluded.

We may update this policy for future transactions. The version provided when you purchase continues to govern that purchase unless a lawful change is expressly agreed. Any separately agreed order terms must be disclosed before payment and cannot reduce mandatory consumer rights.